Frequently Asked Questions

What are the customer services hours?


Feel free to reach out anytime to us at hello@tricitie.com. We’ll get back to you asap, and always within 2 working days.




What is your Privacy Policy?


We respect your privacy. Tricitie.com will never share your personal information or billing details. For more information, kindly read our Privacy Policy.




How much does shipping cost?


Depending on your location it varies, on check out you'll find the costing for shipping.




Who will deliver my order?


Depending on your location we have various courier partners available. Once you've confirmed your order we'll let you know which courier partner will be delivering.




How can I expedite my order?


Please contact hello@tricitie.com for more information.




Do you ship internationally?


Yes we do. You'll see the shipping costs on your checkout.




Can I change my shipping address?


To change your shipping address before your order has been processed, please contact within 24h via hello@tricitie.com with your address change.




Can I exchange or return my order?


Depending on the concern we may accept this on a case by case basis.




What is your turn around time? When can I expect to receive my handmade garment?


As all our garments are made to order, items take 2-4 weeks to cut, sew and finish. Feel free to communicate with us if you have any questions or concerns after the 3 week period. Covid19 Note: Due to the pandemic orders may be delayed due to courier delivery however we will always be in contact with you regarding delays.




What if my clothing does not fit?


Please ensure that you check our sizing chart before ordering.




Can I cancel my order?


Yes, within 24h hours of ordering, you can send an email to hello@tricitie.com and let us know about the cancellation and we'll start the refund process. After two days, we will have likely started the production process. Due the nature of every garment being handmade to order, we cannot offer cancellations after that three-day window: it isn’t cost-effective for our team or business.




How do I care for my handmade garment?


Clothing can be hand-washed or machine washed on a gentle cycle with cold water to increase the dye and fabric longevity. Laying flat or hang-dry is best, but if you’re machine drying, we recommend tumble dry on low. All of our fabrics are pre washed to avoid shrinkage.




Where is your clothing made?


Our clothing is made in the beautiful city of Cape Town. Everything is made by people who live and raise families nearby in our city.




Do you accept wholesale orders?


Yes! Please reach out to us via hello@tricite.com.